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Help
How to place an order ?
Step1. Register
Open www.Rockliffeo.com and then check the top side to find the "Sign in" button to "create a new account" to register.
Step2. Log in
If you are already one of our members, just click "Sign in" button on the top of our home page.
Step3. Pick out what you prefer
You can find your loving dresses on our website www.Rockliffeo.com easily or you can check "Live chat" or click "Contact us" to contact us to help you with your selection.
Step4. Add to cart
When you find the dresses you want to order, you just need to enter dress size, choose color and then click "Add to cart".
Sterp5. Confirm billing address and delivery address
There are summaries when you "Add to cart" to reconfirm all your order details, and then please confirm your address.
Step6. Choose delivery
You can choose EMS or TNT or DHL or UPS or FedEx to ship your order according to your event date. Or our service can help you find the best shipping method for your selection.
Step7. Pay
You can pay by bank, wire transfer or western union or PayPal.
Step8. Check confirmation in registered e-mail box
When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!
Step9. Get agreement on all details
All orders must be confirmed within 5 days after we get full payment of your order, otherwise, our system will change your order status automatically to be "making your order" without any return, exchange and refund under any conditions only for already paid orders. Please consider this carefully and if you have any questions, please contact us without hesitation.
Step10. Production
We will make and sew your dresses within 20 working days according to the confirmation email stated and will not accept any exchange, refund and return under any circumstances.
Step11. Ship
We will ship your order within 2 working days after finishing the production to recheck all your order details including order styles, colors, sizes and shipping methods strictly according to the confirmation email. Besides, our customer service will send you tracking number when we ship the goods for you. It will make it easy to track it online in person and will also change your order status to be "shipped".
Step1. Register
Open www.Rockliffeo.com and then check the top side to find the "Sign in" button to "create a new account" to register.
Step2. Log in
If you are already one of our members, just click "Sign in" button on the top of our home page.
Step3. Pick out what you prefer
You can find your loving dresses on our website www.Rockliffeo.com easily or you can check "Live chat" or click "Contact us" to contact us to help you with your selection.
Step4. Add to cart
When you find the dresses you want to order, you just need to enter dress size, choose color and then click "Add to cart".
Sterp5. Confirm billing address and delivery address
There are summaries when you "Add to cart" to reconfirm all your order details, and then please confirm your address.
Step6. Choose delivery
You can choose EMS or TNT or DHL or UPS or FedEx to ship your order according to your event date. Or our service can help you find the best shipping method for your selection.
Step7. Pay
You can pay by bank, wire transfer or western union or PayPal.
Step8. Check confirmation in registered e-mail box
When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!
Step9. Get agreement on all details
All orders must be confirmed within 5 days after we get full payment of your order, otherwise, our system will change your order status automatically to be "making your order" without any return, exchange and refund under any conditions only for already paid orders. Please consider this carefully and if you have any questions, please contact us without hesitation.
Step10. Production
We will make and sew your dresses within 20 working days according to the confirmation email stated and will not accept any exchange, refund and return under any circumstances.
Step11. Ship
We will ship your order within 2 working days after finishing the production to recheck all your order details including order styles, colors, sizes and shipping methods strictly according to the confirmation email. Besides, our customer service will send you tracking number when we ship the goods for you. It will make it easy to track it online in person and will also change your order status to be "shipped".
